Mobile / Casino
Before you open an account or make a Nagad or Rocket transaction on vh789, these are the terms that govern what we offer and what you agree to. Access to our platform depends on your local law and the eligible regions we serve — read this page to understand where you stand.
vh789 operates under a policy framework that places your account rights and our service obligations at the centre. These terms set out what we collect, how we use it, and what choices you have. They are not a general platform description — they are the specific conditions that apply when you register, deposit via Nagad or Rocket, or contact our support team. Availability of our service is conditional on your local law and the regions we are authorised to serve. We do not make blanket statements about legality in any jurisdiction; it is your responsibility to confirm that accessing vh789 is permitted where you are located. If there is any conflict between a local legal requirement and these terms, the local requirement takes precedence for you. We update these terms when our service changes in a way that affects your rights — for example, a change to how account wallets are managed, how we process Nagad transactions, or how we handle a data correction request. When we make a material change, we will display a notice in the account area. Continuing to use the service after that notice constitutes acceptance of the updated terms. If you do not accept a change, you should stop using the service and contact support to close your account.
Our legal terms do not cover every interaction equally. Different parts of the platform sit inside or outside this policy depending on what they involve. Understanding this boundary helps you know which terms apply when something goes wrong or when you need to raise a question.
Rules around registration, login, identity checks and account suspension fall fully within this policy. If your account is restricted or closed, these terms define the process we follow and the steps you can take to query that decision through our published support routes.
Deposits and withdrawals made through Nagad, Rocket or Bkash are subject to both this policy and the separate terms of the payment provider you use. We handle the platform side; the wallet provider handles their own service conditions. Both sets of terms apply to your transaction.
Game content from studios such as PG Soft, Microgaming, Habanero and Bigtime Gaming is governed by the terms we set for lobby access. We do not control or warrant the rules of any individual game title; those are set by the studio and shown in the game itself.
Links or integrations pointing outside vh789 — including external payment apps, device operating systems or browser extensions — are outside this policy. We cannot accept responsibility for how those third parties handle your data or your transaction once you leave our platform environment.
You have practical choices under this policy — not just passive protections. The account settings area is where most of these actions begin. You can view your transaction history, including every Nagad or Rocket deposit and withdrawal logged against your account, by opening the wallet section after you log in. If a record looks wrong, the correction path starts with a written request sent to our support team via the contact route shown on the support page. For personal detail changes — such as your registered mobile number or email address — the account settings page shows the editable fields and the verification steps required to confirm any change. We do not process detail corrections over chat without identity confirmation. If you want to understand what data we hold, you can request a summary by contacting support directly. We aim to respond to data queries through the published contact channel; response timing depends on the nature of the request and is not fixed in advance.
Open the wallet section inside your account to see a dated log of every deposit and withdrawal, including Nagad and Rocket entries. This record is the reference point for any dispute or correction request you raise.
Account detail changes — mobile number, email, display name — are handled through the settings page. Each change requires identity verification as shown in the form. Do not share verification codes with support staff; we will never ask for them.
If any part of these terms is unclear or if you believe a rule has been applied incorrectly to your account, contact us through the support route listed on the support page. State the specific term and the transaction or action it relates to.
You may ask to close your account at any time by contacting support. Before closure, withdraw any remaining wallet balance through Nagad, Rocket or your registered payment method. Pending transactions must clear before the account is deactivated.
For questions about these terms, account rights or a data request, use the published contact routes below. We do not invent response times or service hours — check the contact page for current availability and expected handling notes.
Open the live chat widget from any page while logged in. State your account reference and the specific policy question. Chat is the fastest route for account-access and transaction queries.
Send a written policy or data request to the email address listed on the contact page. Include your registered mobile number and a clear description of the issue. Email is suited for formal correction or closure requests.
The help section inside your account lists common policy questions with step-by-step guidance. Check there first before raising a ticket — most account-access and wallet questions are covered with the exact field paths shown.
We keep your account data for as long as your account is active and for the period required by the applicable rules of the regions we operate in. After account closure, we retain only what is necessary for legal or audit purposes, and we do not sell your data to third parties.
We use session cookies to keep you logged in across pages and to remember your payment preference — for example, whether you last used Nagad or Rocket. You can clear cookies through your browser settings, but doing so will log you out. Analytics cookies help us understand which pages are visited most.
Your password and any one-time verification sent to your registered mobile number are the two layers that protect your account. We will never ask for your password or OTP through chat or email. If you receive a message claiming to be from us and asking for either, do not respond — contact support immediately.
Transaction records linked to Nagad, Rocket or Bkash deposits are retained for the period set by our operating framework. You can view your own records in the wallet section at any time while your account is open. Requests for older records outside that view should go through the email support route.
If a change to these terms affects your rights in a way you want to discuss, contact us via the email route before the stated effective date of the change. We will note your concern, and if the updated terms are not acceptable to you, we will guide you through account closure without penalty to your wallet balance.
These are the questions we receive most often about how our legal terms work, what your rights are, and how to act on them. If your question is not here, contact support through the live chat or email route.
Yes. Access to vh789 depends on your local law and the eligible regions we serve. We do not confirm legality for every individual situation. It is your responsibility to check whether using the platform is permitted where you are located before you register or deposit.
We hold your registration details, your transaction history — including Nagad and Rocket records — and your session activity. You can view transaction history in the wallet section. For a broader summary of the data we hold, send a request through the email support route listed on the contact page.
Open the account settings page and locate the field you need to change. Each field that can be edited will show a verification step — usually a code sent to your registered mobile number. Complete that step to confirm the change. For details that cannot be edited directly, contact support via email with your account reference.
Before we deactivate an account, any available wallet balance must be withdrawn through your registered payment method — Nagad, Rocket or whichever rail you used. Pending transactions need to clear first. If a balance remains after closure is confirmed, contact support via email with transaction evidence.
We display a notice in the account area when we make a material change to these terms. The notice will state what changed and when the update takes effect. Continuing to use the service after that date means you accept the updated terms. If you do not accept, contact support to close your account before the effective date.
You can request deletion of personal data that is not required for legal or audit retention. Send the request through the email support route with your account reference and a clear description of what you want removed. We will confirm what can be deleted and what must be retained, with a reason for any retention.