Mobile / Casino
vh789 takes a straightforward approach to the personal information you share when you open an account or use a payment method like Nagad or Rocket. This policy explains what we collect, why we collect it, and the choices available to you — with access subject to your local law and eligible regions.
When you register an account with us, we collect the details you enter directly — your name, email address, mobile number, and the payment identifiers associated with your Nagad or Rocket wallet when you initiate a transaction. We do not store full wallet credentials; we record only the reference data needed to match a deposit or withdrawal request to your account. We also collect device and session data automatically: browser type, operating system, screen resolution and the pages you navigate within the platform. This technical data helps us keep the account session consistent whether you are on a mid-range Android browser or switching to a desktop connection. We retain personal data for as long as your account remains active and for any additional period required to satisfy our internal record-keeping obligations. When data is no longer needed, we delete or anonymise it. We do not sell your personal data to third parties, and we share it only with processors who support our platform operations — for example, payment intermediaries who route Nagad or Rocket transactions. Any sharing is governed by data-processing agreements that restrict how those parties may use the information. Your access to this platform and to these data rights depends on your local law and eligible region.
This privacy policy applies specifically to information processed through vh789 — your registered account, your transaction history and your in-session activity on this platform. It does not extend to third-party sites, studios or services that may be linked from within the lobby. Understanding these boundaries helps you know exactly where our obligations start and where a separate provider's own terms take over.
Any personal data you submit during registration, login or account verification falls within this policy. That includes the email address, mobile number and any identity document you provide when prompted to verify your account.
Deposit and withdrawal activity processed through Nagad, Rocket or any other configured payment rail is covered here. We record the reference, amount and timestamp; we do not store full wallet PINs or authentication credentials.
Your browsing behaviour within the platform — which lobby areas you visit, how long a session runs, which device you use — is captured in aggregated analytics. This data is used to improve navigation and is not sold or shared in identifiable form.
Game content from studios available in our lobby, external payment gateways and any linked sites operate under their own privacy terms. Once you follow a link or launch a third-party frame, this policy no longer governs the data that service collects.
You have a set of practical options under this policy that you can act on at any time. First, you can review the personal information held in your account by opening the account settings area — your name, contact details and linked payment references like Nagad or Rocket are visible there. If any detail is incorrect, you can edit it directly in the account form or contact our support team to request a correction. Second, if you want to understand what session or transaction data we hold beyond what is shown in your account panel, you can submit a data enquiry through the published support route; we will respond within a reasonable period. Third, in circumstances where the law of your eligible region permits it, you may request that we delete the personal data associated with your account. We will assess that request against our legal retention obligations and respond to you with the outcome. These rights apply subject to your local law and the eligible regions in which vh789 operates.
Open the account settings page to see the name, email, mobile number and payment references currently stored. This is the most direct way to confirm what we hold on your account.
Edit your name or contact information directly in the account form. For payment reference corrections related to Nagad or Rocket, contact our support team and we will update the record after verification.
Send a data enquiry through the live chat or email route listed on our support page. Describe what information you are asking about and we will respond with the relevant detail within a reasonable time.
Where your local law and eligible region permit it, you can request deletion of personal data tied to your account. We will review the request against retention obligations and communicate the decision back to you.
If you have a question about this policy, want to understand how a specific piece of your account data is used, or need to act on one of the rights described above, you can reach us through the routes published on the vh789 support page. We do not publish response time commitments here because those details are maintained on the live support page and can change; check that page for the most current information. All privacy-related requests are handled through the same support system — there is no separate email address for data queries.
Open the chat widget from any page on the platform. Describe your privacy question and the team will route it to the right handler. This is the fastest way to get an initial response on account data queries.
Send a written request to the email address shown on our published support page. Include your registered mobile number and a short description of the data matter so we can locate your account record quickly.
The help section of your signed-in account area contains articles on data access, Nagad and Rocket transaction records, and how to submit a correction request. Check there first for answers to common data questions.
We approach data handling as a practical responsibility rather than a compliance checkbox. Your account credentials are stored in hashed form; we do not hold your password in readable text. Session cookies are used to keep your account authenticated across pages during an active visit — without them, the platform would require you to log in on every page load. You can manage cookie preferences through your browser settings, though disabling functional cookies may affect how the account session behaves on your device. We do not use cookies to serve third-party advertising. For payment data, transaction references tied to Nagad or Rocket are retained for reconciliation purposes and are accessible to you in the transaction history section of your account. If you believe there has been unauthorised access to your account, use the support contact route immediately and we will investigate.
Account passwords are stored using one-way hashing. We never hold your password in plain text, and our support team cannot read it. If you forget it, the reset flow issues a new credential to your registered email or mobile number.
Functional cookies maintain your login state and account preferences during a session. They expire when you close the browser or log out. You can review cookie behaviour in your browser settings, but disabling them may interrupt the account session.
Every Nagad and Rocket transaction tied to your account is logged with a reference ID, timestamp and amount. You can view the full history in the wallet section of your account. We retain this for reconciliation and do not share it with unrelated parties.
If you notice account activity you did not authorise, contact our support team through live chat or email without delay. We will review the session log and advise on the next steps to secure your account.
The questions below cover what we get asked most often about personal data, account records and your rights under this policy. If your question is not listed, the support routes described in the contact section above are the right place to send it.
We collect the name, email address and mobile number you enter during registration, along with device and session data generated automatically. If you verify a Nagad or Rocket wallet, we store the payment reference associated with that transaction — not your full wallet credentials or PIN.
We share data only with processors who support the platform's operations — for example, payment intermediaries who route Nagad or Rocket transactions. These parties are bound by data-processing agreements. We do not sell personal data, and we do not share it with advertising networks.
We retain your data for as long as your account is active and for any additional period our internal record-keeping obligations require. When data is no longer needed, we delete or anonymise it. You can ask about the retention period for a specific data type by contacting our support team.
Yes. Open the account settings area to review your name, contact details and payment references. Errors can be corrected directly in the account form for most fields. For payment reference corrections linked to Nagad or Rocket, contact support and we will update the record after verifying your identity.
Submit a deletion request through live chat or email, as described on our support page. We will assess the request against any legal retention obligations that apply in your eligible region. Access to these rights depends on your local law and the regions where vh789 operates.
We use functional cookies to keep your session active and your account preferences intact during a visit. We do not use cookies for third-party advertising. You can manage cookie settings in your browser, but disabling functional cookies may affect how the account session runs on your device.