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Your vh789 account connects directly to Nagad, Rocket and bKash so every deposit routes through the wallet you already use day-to-day. Check your balance, review pending transactions and manage your account wallet from the same screen — availability depends on your local law and eligible region.
Adding money to your vh789 account starts at the cashier screen inside your signed-in session. We support Nagad and Rocket as the primary local deposit routes — select the one you have loaded on your phone. The deposit form shows the exact fields to fill: your wallet number, the amount and a one-time confirmation step. Once you submit, the reference code appears on screen.
Log in to your vh789 account and tap the deposit button in the account menu. The cashier screen lists the active payment routes available for your account.
Select Nagad or Rocket from the payment rail. The form will show the wallet number field and the amount field. Enter your registered mobile wallet number carefully.
Type the deposit amount within the range shown on the cashier screen. Review the summary, then tap confirm. A reference code will appear — note it down before leaving the page.
Once the transaction clears, your account balance updates. Check the account history tab to verify the deposit shows the correct amount and a completed status label.
When your account balance has funds you want to move back to your Nagad or Rocket wallet, open the withdrawal section from the account menu. The process mirrors the deposit flow but asks you to confirm the receiving wallet number rather than a sending one.
Go to the account menu and select withdrawals. The screen shows your available balance and the payment methods linked to your account — Nagad or Rocket.
Choose the wallet you want to receive funds. Enter the withdrawal amount within the limits shown on the screen. Double-check the wallet number before proceeding.
If your account has a pending verification step, the screen will prompt you to complete it before the withdrawal proceeds. Follow only the fields shown in your account area.
After confirming, your request appears in the transaction history with a status label. Refresh the history screen to follow progress; contact support if the status stays pending unusually long.
Before a first withdrawal clears, your vh789 account may prompt you to complete an identity check. The exact fields depend on what our system flags during your account review — we do not publish a fixed document list here because the requirements shown in your account area are the authoritative ones.
Log in and open the account settings or verification section. Any pending checks appear there with field labels explaining exactly what information is needed from your side.
Ensure the mobile number registered on your Nagad or Rocket wallet matches the number on your vh789 account. A mismatch here is a common cause of a held withdrawal request.
Fill in only the fields the account dashboard shows. Do not submit documents or personal data through any channel that is not explicitly prompted inside your signed-in account area.
If a verification prompt is confusing or a step appears to be stuck, use the help section to reach our support team. They can confirm what the account system is requesting from you.
banking is built around the mobile wallets you already carry on your phone. Nagad and Rocket are the primary verified deposit and withdrawal rails on the platform for Bangladesh accounts. bKash is also listed as a supported local wallet route. All three are mobile-first — you transact directly from your phone without needing a bank card or desktop banking portal.
Nagad is a primary deposit and withdrawal route on vh789 for Bangladesh accounts. Select it from the cashier screen and enter your registered Nagad mobile number to proceed.
Rocket (Dutch-Bangla Bank's mobile wallet) is supported for both deposits and withdrawals. Choose Rocket in the payment rail and follow the amount and number fields shown.
bKash is available as a local wallet route for Bangladesh accounts. It appears in the payment selection screen inside the cashier alongside the other active methods.
Bank transfer may appear as an option for certain account types. Check the cashier screen for availability; follow the account and reference fields shown at the time of your request.
Every deposit or withdrawal you make generates two records: one on your Nagad, Rocket or bKash transaction history and one on your vh789 account history. Matching these two is the quickest way to confirm a transaction went through correctly. The account history tab inside your signed-in dashboard shows the reference code, the amount, the date and a status label for each transaction.
The cashier screen displays a unique reference code after you confirm a deposit or withdrawal. Copy or screenshot it immediately — this code is what connects your wallet transaction to your vh789 account entry.
Your account history shows status labels such as pending, processing and completed. A completed label means vh789 has finished its side of the transaction; any remaining delay sits with the wallet provider.
Open the account history tab after any transaction to verify the amount, date and method recorded there match what you submitted. Discrepancies should be flagged to support with the reference code attached.
Hold onto your wallet app's transaction receipt and the vh789 reference code until the status shows completed on both sides. These two pieces together are what support needs to resolve any query efficiently.
Your vh789 account and banking activity sit behind several layers of verification that are visible to you at each step. We do not ask for wallet credentials through chat, email or any channel outside your signed-in account area — if someone contacts you claiming to be vh789 support and asks for your wallet PIN or password, treat it as a red flag a
Before entering any account details, confirm the address bar shows vh789 exactly. Lookalike domains are a common phishing route; the correct domain is the first check you should make on every session.
Account verification uses only the fields shown inside your signed-in dashboard. We do not request personal documents through external channels; any prompt to do so outside the account area is not from us.
The Nagad, Rocket or bKash wallet you use for deposits must be registered in your own name and match the mobile number on your vh789 account. Third-party wallets are not accepted for payouts.
Reach our support team through the help section inside vh789. That is the only channel where agents can access your account details and assist with transaction queries or verification holds.
The questions below cover the banking situations our account holders ask about most — from starting a first Nagad deposit to understanding why a withdrawal might show a pending status. If your specific situation is not covered here, the help section inside your signed-in account area connects you to our support team directly.
Nagad and Rocket are the primary verified deposit routes for Bangladesh accounts. bKash also appears in the cashier. The payment selection screen inside your account shows which options are currently active for your tier.
Check the account history tab first and look for the reference code from the cashier session. If the entry is missing or stuck on pending, contact support through the help section and provide the Nagad reference code and transaction amount.
The withdrawal screen inside your signed-in account shows the current minimum and maximum for your account. We do not publish fixed figures on this page because they can vary by account standing and active payment route.
Pending status means the request is being reviewed or the wallet provider is still processing their side. Check the account history for status updates. If it stays pending beyond what the status screen describes, raise it with support using the reference code.
Some accounts are prompted for a verification step before a first withdrawal. Your account dashboard will show any pending checks. Follow only the fields displayed there; the steps vary depending on what the system flags for your account.
No. The wallet used for withdrawals must be registered in your own name and match the mobile number on your vh789 account. Third-party wallet payouts are not processed; update your account's wallet detail if you have changed numbers.