Mobile / Casino
These terms set out the rules that apply when you open or use a vh789 account, make transactions through Nagad or Rocket, and access any part of our platform. Access and eligibility depend on your local law and the eligible regions we support — please read carefully before you continue.
When you create an account on vh789 and confirm the registration steps, you are agreeing to every condition in this document. These terms apply to every session you open, every deposit or withdrawal you initiate through Nagad or Rocket, and every game or sports event you access in the lobby. We update these terms when our services change or when regulatory requirements in supported regions require it. The version that is live at the time of your activity is the one that applies to that activity. If we make a material change, we will notify you through the account message centre before the change takes effect. Continuing to use your account after that notice means you accept the updated terms. If you do not accept a change, you should stop using your account and contact our support team to close it properly. We do not apply these terms to services owned by third parties — including external wallet providers — even where those services connect with your vh789 account. Your use of Nagad or Rocket is also governed by those providers' own policies, which we do not control. Any conflict between those external terms and ours is resolved by the external provider for their part of the transaction, and by us for the account side.
These terms cover four distinct areas of your relationship with vh789. Understanding what is and is not included helps you know where to go when a question comes up. Each area below has a clear boundary so you can check the right place first rather than contacting support unnecessarily.
Registration, login credentials, session behaviour and account suspension all fall under these terms. We control your account access and you are responsible for keeping your login details secure. Any unauthorised access must be reported to us promptly through the support route.
Deposits and withdrawals processed through Nagad or Rocket are covered on the vh789 side — meaning the credit to your account wallet and the debit from it. The transaction leg inside the Nagad or Rocket system is governed by those providers, not by us.
Game content, lobby layout, odds display, promotional notices and account-area information are all covered by these terms. We can change or withdraw content at any time. Game titles from our studio partners are available subject to region eligibility and technical availability.
External payment providers, network operators and any linked third-party sites operate under their own terms. We do not accept responsibility for their service levels, errors or policy changes. Our terms only govern what happens on the vh789 platform itself.
These terms are not only a list of rules — they also define practical steps you can take at any point during your account relationship with vh789. You have the right to review your transaction history directly from the account wallet section, where every Nagad and Rocket transaction is recorded with a date, amount and status. If any detail in your account profile is incorrect, you can update it through the account settings page; for changes to identity-linked fields, the update process will show you the verification steps required. You can raise a question about how we apply these terms at any point by contacting our support team through the routes listed on the site. You can also ask us to close your account if you no longer wish to continue, and we will confirm the closure steps in writing through the account message centre. These rights exist alongside your obligations under the terms — they are not separate from them.
Open the wallet section of your account to see a full list of deposits and withdrawals, including Nagad and Rocket transactions. Each entry shows the date, amount and current status so you can check any entry against your own mobile wallet history.
Account settings let you update contact details and preferences. For identity-linked fields, the on-screen steps will tell you exactly what verification is needed. Follow those steps as shown rather than contacting support first — most corrections complete without manual review.
If you believe a decision affecting your account was not made in line with these terms, contact support through the published route. State your account reference and the specific clause you want us to review. We will respond through the account message centre.
You can request an account closure at any time. Contact support, confirm your identity through the steps they send to your registered contact, and we will process the closure. Any pending balance will need to be withdrawn before we finalise the closure.
If a clause in these terms is unclear, or if you want to raise a concern about how they apply to your account, you can reach our team through the routes below. We respond through the same channel you use to contact us. Always include your account reference so we can pull up the right record without asking for it again.
Start a live chat session from the support section of the site. This is the fastest route for account-specific questions about how these terms apply to a transaction or a session.
Send a written question to the support email address listed in the contact section of our site. Email is best for formal requests — such as asking us to confirm a policy position or acknowledge a correction to your account details.
Log in and open the message centre inside your account. We use this channel to send you policy update notices and responses to formal requests. Replies sent here form part of your account record.
These terms work alongside our data practices to define how we hold and protect information linked to your account. We keep transaction records for as long as required by the applicable policies of regions we support, and you can request a summary of what we hold at any time through the account message centre. Our security approach is described in the account settings area — the steps shown there are the ones you should follow to keep your login secure. If you believe your account has been accessed without your permission, contact support immediately through live chat.
We hold account and transaction data for the period required under the policies of our supported regions. You can request a summary of the data we hold by sending a message through the account message centre, stating your account reference and the type of data you want reviewed.
We use cookies to maintain your session, remember your login state across browser tabs and measure how our platform performs on mid-range Android devices. You can review and adjust cookie preferences through the settings link shown in the site footer.
Your account password and any verification steps we send to your registered contact are your responsibility to keep secure. Do not share login details. If you lose access or suspect a compromise, use the account recovery path shown on the login page and contact support.
To request a correction to data we hold, or to ask how a clause of these terms applies to your specific situation, contact us through the support routes listed on the site. We acknowledge formal requests through the account message centre and respond with a reference number.
These questions cover the areas we hear about most when someone reads our terms for the first time. If your question is not answered here, open live chat or send a message through the account message centre with your account reference included.
These terms apply from the moment you complete the account registration steps on vh789. Every session, wallet transaction and lobby action you take is covered by the version of the terms that is live at that time. Always check the terms page if you have not visited in a while.
On the vh789 side, yes — the credit to your account wallet and the debit from it are governed by these terms. The portion of the transaction that moves inside the Nagad or Rocket system is covered by those providers' own terms, which are separate from ours and outside our control.
We notify you through the account message centre before any material change takes effect. You will see the updated version on this page from the effective date. If you continue to use your account after that date, we treat that as acceptance of the updated terms.
Access and eligibility depend on your local law and the eligible regions we support. We do not confirm eligibility on behalf of any individual. Check the account registration page for the eligibility conditions displayed there, and review any relevant local regulations before opening or continuing your account.
Contact our support team through live chat or email, and include your account reference and the specific clause or transaction you want reviewed. We will respond through the account message centre with a reference number and an explanation of our position on the matter you raised.
We retain account and transaction records for the period required by the policies of our supported regions. You can request a summary of the data we hold by sending a message through the account message centre. Include your account reference and specify what type of record you want to review.